Returns & exchanges
Wrong size? It happens all the time. Here's how to swap it or send it back.
Free size exchanges (30 days)
If something doesn't fit, send it back unworn with its tags within 30 days and we'll swap it for another size for free, as long as we have it in stock.
Your right to cancel (14 days)
When you buy online in the UK, consumer law usually gives you extra rights. In general terms:
- You can cancel your order from the moment you place it until 14 days after the day you receive it, without giving a reason.
- After telling the shop, you then have another 14 days to send the items back.
- The shop must refund you, including the standard delivery charge, within 14 days of getting the items back (or proof you've sent them).
- If you chose a more expensive delivery option, the shop only has to refund the cost of its cheapest standard delivery.
- The shop can reduce a refund if items have been handled more than you'd need to check them, a bit like trying them on in a shop.
If something is faulty
Separate rules cover faulty items. Generally, if something is faulty, not as described or not fit for purpose, you can reject it for a full refund within 30 days. After that, you're usually entitled to a repair or replacement.
This is general information about UK consumer rights for a concept site, not legal advice. A real shop would set out its own returns policy and contact details here. Citizens Advice has helpful guides on buying online.
How to return (example)
- Pop the items back in their mailer with the packing note.
- Tick "exchange" or "refund" on the note and write the size you'd like.
- Use the prepaid label (example) and drop it at any Post Office.